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Alberta girl livid after canines despatched to flawed airport, caught with out meals or water

Think about exhibiting as much as the airport to select up your pets that have been shipped throughout the nation, solely to seek out out they’d been placed on a aircraft to a distinct metropolis.

That is what occurred to Chilly Lake resident Megan Copeland, who was supposed to select up her two canines from Edmonton Worldwide Airport on Tuesday however was informed by WestJet they’d truly been despatched to Calgary. The canines then sat of their crates for about 20 hours after their flight to Edmonton was delayed a number of instances after which canceled altogether.

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“I simply need everybody to know that that is how they deal with animals and based mostly on different folks sharing my posts and different folks’s feedback, this isn’t uncommon with them,” she stated.

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“I am so wound up and I am so offended and pissed off about all the things. I really feel like I am spiraling proper now.”

Copeland had been visiting family and friends in St. Catharines, Ont., over the vacations, bringing alongside her two canines, Henry and Willow. She flew together with her canines in cargo with no issues in November however there wasn’t area to carry the canines on the identical flight when she returned to YEG.

She organized to fly them again just a few days later.

Megan Copeland’s canine, Willow.

Megan Copeland/Equipped

Megan Copeland’s canine, Henry, and her eight-month-old son.

Megan Copeland/Equipped

She, her husband and her eight-month-old son drove to Edmonton to select the canines up on Jan. 10 and noticed on the flight tracker that they’d landed, however after ready about an hour to be reunited with the pets, she was informed they have been on the Calgary airport.

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“(The worker) stated that they’ll determine it out and they’ll get them on the following flight to Edmonton.”

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The canines’ new flight was scheduled to land round 4:40, then it was delayed to round 5:45. The 2 canines sat of their crates with out meals or water in Calgary whereas Copeland and her husband de ella tried to maintain their child busy and blissful within the airport. Subsequent, it was delayed additional to 10:30 pm

“That is once I bought my first name from them as a result of I hadn’t obtained a name from all of them day, though all of this has been occurring,” stated Copeland.

Copeland stated she was informed somebody was sitting with the canines within the warehouse. She requested if the canines had been fed or given water or set free of their crates.

“She informed me that they can not give them meals. They do not wish to give them water as a result of they may pee of their crates they usually cannot take them out of their crates.”


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The household determined to get a lodge for the evening whereas they waited for the canines, however heard an hour later that the flight was canceled and the canines can be there all evening. Plus, she needed to pay $300 per canine in boarding charges.

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“I am not paying $600 so that you can not maintain my canines,” she stated.

The household drove to Calgary and at round 1 am was lastly reunited with the canines. They rotated and drove six hours again to Chilly Lake. Copeland stated the canines are positive bodily, however anxious and torpid.

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Copeland stated she needs to warn different pet house owners concerning the risks of delivery their pets,

“They (WestJet) clearly do not deal with their animals like dwelling, respiration creatures. They deal with them like suitcases and baggage,” she stated.

From WestJet, she’d like her a refund for the flight that ended her canines up in Calgary.

“To not point out the lodge charges and the gasoline cash to drive all the best way there and all the best way again. Some form of compensation can be fantastic,” she stated.

WestJet stated the grievance was being escalated to the suitable crew for investigation however didn’t present additional remark. The story will likely be up to date as soon as one is obtained.

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